Software Consulting
CR Software provides software consultation services to its customers. This service is available to assist agencies with effective and efficient use of the Collection Resource System. Senior systems analysts are trained and mentored by industry specialists that are on staff at CR Software. Industry specialists are involved in new customer integrations, existing customer training and special projects to help our customers maximize their contacts and paid accounts through software innovations within the CRS systems, as well as custom solutions built for the customer. Please contact our sales department for more information and to talk to an industry specialist to see how we can help your bottom line.
CR Software provides software consultation services to its customers. This service is available to assist agencies with effective and efficient use of the Collection Resource System. Senior systems analysts are trained and mentored by industry specialists that are on staff at CR Software. Industry specialists are involved in new customer integrations, existing customer training and special projects to help our customers maximize their contacts and paid accounts through software innovations within the CRS systems, as well as custom solutions built for the customer. Please contact our sales department for more information and to talk to an industry specialist to see how we can help your bottom line.
Collections Software Consulting Services:
CR Software provides industry experienced consultants/analysts to work with you and your agency to maximize collections or to implement specific process or operational components to streamline your collections. Some of the "Operations Improvement Review and Recommendation" services available are:
- Collector Structure and Organization / Recommendations
- Organizational Structure
- Hours of Operation
- Human Resources Review
- Skills Inventory & Experience
- Job Descriptions
- Hiring Policies / Testing
- Training Program / Certification
- Monitoring Program Telephone / Account Review
- Motivational Programs
- Workflow Analysis / Recommendations
- Dialer Strategies / Foti Solution
- Mailing Strategies
- Skip Tracing Strategies
- Legal Strategy
- System Strategies / Jobs
- Rework old accounts
- Forwarding
- Commissions Review / Recommendations
- Review Current Bonus / Commission Structure
- Goals - Office / Collectors / Clients
- Reports
- Utilization
- Defaults
- Client Set Up - System Defaults / Recommendations
- Parent / Child relationships
- Client Set Up Procedures
- Scoring
- Client Audits
- Client Reporting / Requirements
- Compliance / Recommendations
- ACA Programs / Collector testing
- Complaint handling
- Audit - accounts / telephone
- State Licensing / Recommendations
- Opportunities - sales / recoveries
- State Tables - defaults
- Disaster Recovery / Recommendations
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