The Predictive Dialer System

Combining our state-of-the-art Mercury dialing system with one of our leading collections software programs results in an unbeatable combination. The Mercury predictive dialer system is designed to save your company time and money. This is accomplished by metering the perfect number of automated outbound calls based upon the number of agents on duty. The software utilizes a complex predictive dialer algorithm to correctly measure and adjust the number of automatic calls. If an above-average number of dialed calls are connecting to actual consumers, the dialer with reduce the number of calls being made. On the other hand, if an abnormal amount of outgoing calls are being met by answering machines, fax machines or disconnected lines, the predictive dialing software will increase the number of calls.

Predictive Dialing Software

The Mercury dialer also reduces the amount of mistaken calls. The predictive dialing software operates in real-time. This means that call records and notes are made on the customer file in the computer the moment that an agent notates the account. There is no more double calling due to the system failing to synchronize. The real-time integration greatly reduces legal exposure to Fair Debt Collection Practices Act violations and lawsuits.

Not only will our software reduce the number of mistaken calls, it will increase the number of productive calls. Automated dialers take the place of manual dialing by collectors. The collectors no longer have to wait on the line while the telephone is ringing. Instead, the connection is automatically routed to the agent once the debtor answers the line.

Automated Dialers, Other Features

Our system is also loaded with features and options. In addition to automated dialers, many of the functions include Interactive Voice Response, inbound telephone number recognition, messaging campaign capabilities, text to speech conversion, call recording and monitoring. Each of these options will make your collectors' tasks more productive, equating to higher collection amounts. To learn more about many of these features that make the Mercury dialer the best predictive dialer system on the market, browse the articles relating to each feature.