Predictive Dialer Algorithm

Predictive dialers have become a crucial part of profitable call centers and are become more popular. A predictive dialer system automatically distributes connected calls to available representatives or collectors. However, the real secret to these devices is in the inner workings of the software. The system relies on a complex predictive dialer algorithm to throttle dialed numbers and forwarded calls to agents. This differs from standard auto-dialers that only dial telephone numbers while an agent is waiting to receive the call. Our predictive dialer greatly increases productivity by using its algorithm to predict the number of calls that need to be placed in order to keep the representatives busy with actual connections.

If more calls than usual are being connected, the predictive dialer will lower the number that it places. If some of the agents are sitting idle awaiting a connection, the dialer will automatically adjust the number of calls in an attempt to reduce downtime. It is estimated that our system can increase the productivity of your staff by as much as 400%. This will certainly make your commission paid collectors very happy. Call us today if you are interested in obtaining more information about our automated dialers.

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Predictive Dialer System

The Mercury Predictive Dialer (MPD) also helps reduce the number of silent calls. The MPD is programmed to detect unanswered calls such as busy signals, disconnected phone lines, fax machines and answering machines. As these impediments are encountered, the predictive dialer algorithm adjusts the number of calls to accommodate for these items. This feature ensures that virtually all calls that are answered by a consumer are quickly routed to a waiting agent. Many other dialing systems are not equipped to handle the number of calls being made by the auto-dialer, which results in connections not having an agent waiting. These silent calls are monitored and regulated by many governments. Our predictive dialer system ensures that your silent calls are eliminated.