Over the years, CRS products have helped hundreds of collections and accounts receivable enterprises achieve new levels of success. And when captains of these industries take time to remark on how we’ve helped their bottom line, we’re all ears. Here are just a few of the glowing accolades we’ve recently received:

Titanium ORE’s ETL (Extraction, Translation, Load) Data Exchange Tool Comment:

"Wow. Just wow. Incredible product!

What is the possibility of us getting the Titanium ORE embedded ETL tool sooner than the rest of the system? Two reasons:

1. I’d like to get a jump on learning the tool so that we can have a head start on streamlining our client data conversions.
2. We have had a sudden influx of new clients (11 and counting), requiring data conversions. Currently it takes us anywhere between 16 and 40 hours to accomplish these conversions on our current system with the programming resources we have available, I’m looking at about seven solid weeks of programming work, which I simply can’t afford. As we are moving forward with the Titanium conversion, your tool would help us knock these off much more quickly, and give us a learning experience in anticipation of the Titanium ORE conversion.

If we could get the tool in here in the next couple of weeks that would be awesome."

Chief Information Officer
200 Collector Medical Collections Agency

Enterprise Level Client Comment on the CR Software sales process and Titanium ORE:

"Yesterday I dined with Martin and Edz, your CEO and President. A couple of interesting things came out at dinner that I wanted to share with personally.

As you know we are one of << Client name withheld >>’s largest servicers at this point. We are getting hundreds of thousands of accounts a month from << Client name withheld >> so this was not a small decision. We discussed the sales process that we went through to decide on choosing CR Software to the point where we awarded you the deal.

In the course of our conversation we discussed << Competitor Software Name withheld >>. The first mistake that << Competitor Software Name withheld >> made was that they were 3 days late with the RFP. This upset us but we decided to continue on. In the end it came down to CR Software and << Competitor Software Name withheld >>. I just wanted you to know that the main reason we chose CR Software was that << Competitor Software Name withheld >> had way too many "executive layers" and their sales people pushed us too hard for my liking. We liked CR Software because you, Edz, Robert and others involved in the sale made us feel as if we were to be partners and not just another sale.

Interestingly enough, once we chose you as the vendor of choice, the sales team at << Competitor Software Name withheld >> called everyone involved here in the decision to tell us that we were making a big mistake. They went so far as to tell us that the CR Software deal with << another Client name withheld >> was in jeopardy because the customer was not happy. The interesting thing is that even as competitors we know each other well. We are both converting from the same original third party software. I placed a call and was informed that CRS was on top of everything and was great to work with ... and this came from a competitor of ours. How’s that for a testimonial? Catching << Competitor Software Name withheld >> in a lie about you certainly cemented our decision, both the positive one to chose you and the negative one to not choose << Competitor Software Name withheld >>. You are the type of company that we would choose to business with again if we had it all to do over again.

I also want to quote my CIO, when I say: "You are leaps and bounds ahead of << Competitor Software Name withheld >> with Titanium ORE. Congratulations to you, Edz, Robert and the rest of the team!""

New CR Software 500 Collector client
(One of the Inc 500 fastest growing privately held companies).
Growth of over 500% in the last 5 years with plans to continue to grow at a rapid pace with CRS in their future.

CR Software’s Customer Web Portal for Issues and Cases Comment:

"This portal is awesome! I can jump right on the internet, open a case or check on one and get a contact quick! Thanks so much! ... And the CR Software annual users conference was awesome, too!"

CR Software user e-mail

Advisory Council Comment:

"I want to thank CR Software for your hospitality and willingness to go beyond what we originally expected from the advisory sessions. They do seem to get better through time because of our partnership with CR Software and your company’s commitment to following up on every proposal. Even though it is impossible for every company to realize a benefit from every suggested concept, there still is much promise ahead for anyone who is a CR Software user. This is only possible because of the broad range of company types we have in our advisory base. The investment and commitment you have made in the development of Titanium 5.0 is first class and will provide those who migrate to it, needed superiority over the competition. I am still as happy today about the decision we made 19 years ago in selecting CR Software as our collection agency software vendor. It was our best business move ever. Thanks again!"

Norm Shafran, CEO
CR Software Advisory Council Member

"I wanted to let you know that I feel the meeting this week was the most productive meeting we have had. I truly feel your involvement was a key factor, as it allowed us to be able to discuss ideas and have your input and feedback. The ideas shared are a benefit to all of us. I appreciate your involvement in making this meeting so informative. Thank you."

Maria Troxell
CCB Credit Services, Inc.

Small Agency Start-up Comment:

"We are a small agency. When we came on board with CR Software, our first month on CRS the company set a new record by hitting 19.4% above our previous monthly average. Then in August, we set another company record with 63.3% above our previous monthly average. Then in September, yet another overall revenue record was set when we did an astounding 230% in monthly revenue above our average. Where the average collector used to generate a little over $4000 a month, they’re now generating an average of $8500 (212.5%).

There are several factors that contributed to this success, but the true champion of this story is the Platinum Version of CR Software, the CRS Programmers and the CRS Installation Teams. We couldn’t have done it without you. I’m aware of the other software companies out there, and I believe that I can say without hesitation that we would not have had the success that we’re currently enjoying had we decided to go with another vendor. None of the other vendors would take the interest or put out the effort that CRS did for a company the size of ours.

I also want to express my complete satisfaction with this new generation of support analysts that you currently employ. I find that whenever I do have a problem, whomever I end up talking to in the support department is diligent in working with me to a conclusion. On the rare occasion that the problem isn’t immediately rectified, I don’t have to worry about following up with them because they follow up with me. Here’s a perfect example. A couple of weeks ago Scott Hudson helped me work though a problem and within a couple of minutes we had it resolved. A few days later Scott called me back just to check to ensure the problem had not reoccurred. Although I only mention Scott by name, this is the type of service that I receive from the entire support department. Please pass along my sincere gratitude to all of them.

Thanks to everyone for making the transaction to CRS a complete success."

Lawrence R. Doolan
System Administrator

Emergency Support and Service Comment:

"You always get to hear about the frustrations and problems that your clients have, well I wanted to let you know about some EXCELLENT customer service that 3 of your employees gave to us here at Viking on Saturday. We had a power outage on Friday night that knocked out our CRS box, phone system and security system. I was called and came in early Saturday morning and was able to get our phone system back up but was not able to get the CRS server working again. I called the after hours help line and they called Fernando who called me within 5 minutes. He proceeded to give up most of his Saturday to help us out of our problems. Yegor and Coy also gave up most of their Saturday as well. Bottom line - we were up and running again around 5:30 or so Central time and I just wanted to say thank you and let you know about the dedication of 3 of your employees to truly go above and beyond the call of duty for one of your customers."

Tom Johnson, VP of Operations
Viking Collection Service, Inc.

A larger client (1,200 users) had an issue where one of their dialers was maliciously damaged. Here is a quote from the client: "(Andre and) CRS could not have been more accommodating with our situation. We were in great fear that we would have to live without a dialer for that office for up to a week, and Andre made it so it was a half day. The level of service that we got was excellent. We could not be happier. Thank you."

System Administrator
Collection Agency

CR Software’s Navigate Comment (Web Interface for Clients and Debtors):

"One thing I wanted every one who is involved with the web interface (CRS Navigate) to know!!...Our Sales Staff has been pushing the web access for clients very heavily. This is what will continue to separate us from our competitors. We are so far ahead of everyone else with web access. In the last couple of months you have figured out a way to show closed accounts, isolate payments etc......anyway...we are being told by our clients that your product is becoming more advanced than the others. That is so important to us and on behalf of Williams & Fudge I want to thank everyone involved who has worked hard to develop this web product. It’s been a long road...but we are proud of what we have to offer."

Bob Perrin, COO
Williams and Fudge

CR Software Technical Support Comments:

"Just a quick note to express our appreciation for the tremendous support given by all of you as we worked with the RMS Module. Your team continued to work closely with (us) in an effort to get this project finished. As a result we met our new client's deadline and will receive our first placement this morning.

It is support such as this that separates CRS from all other collection software companies. Again, thank you."

CR Software user e-mail

"Thank you all for your hard work and commitment to make this a successful conversion to this point.

Bob, I can't say enough about how valuable you have been to this conversion and our organization. Thank you for all you do!"

CR Software user e-mail

"Mohammad Sohail and his team performed a conversion on our 409 to 414 last night. It really could not have gone better. Mohammad and his team really thought through the issues for a smooth transition. (I have been through bad ones with other vendors.) I have extended my thanks to them but wanted to let you know how pleased that I am with the support."

CR Software user e-mail

"I wanted to take a minute to let you know what an excellent job your support people have done for us. I have worked with many software companies over the last 15 years of my IT career and have never come across such competent people. Everyone is such a joy to work with. I do not say this lightly. Everyone has been wonderful.

I also wanted to mention those who I feel really went the extra mile for us:

• William Supples is a god. This man really was so helpful in providing me with training that helped us get some long overdue accounts into our system. He was a joy to work with and extremely knowledgeable in your product. I can’t speak enough about what an excellent job he did.
• Anthony Lizza is on top of his game. It is rare that a support expert will call you to check on the status of an open call daily. This very thoughtful person is always helpful in making sure we get what we need to solve issues. Anthony is a pleasure to work with and a huge asset to your team.
• Marisa Zalmanis and John Catapano went out of their way to help us with some data formatting. As busy as Marisa was she still took the time to go above her call of duty to help us. She included John in this to help get data to her. It is very evident that you all work as a team and communication is strong between you.
• Keith Tate was very motivated to help with whatever I needed. Even though this individual hasn’t been with you very long, he did such an excellent job I would have thought he had been there for years. Keith calls to check in and always has an answer for my questions.
• Ian Weddell was absolutely crucial in helping us identify what our issues were and putting us with the right people. Ian is always a joy to talk to and willing to do what it takes. Top notch mate!

Again, thank you all for the great support. We feel very comfortable knowing that we have you when a problem arises. If you ever need a customer testimony we would always be willing to let people know how high our confidence is in you."

Adam J Ryan, Director of IT
Affiliated Creditors, Inc.

"I wanted to let you know that I appreciated all the work Fahad and Asma did in preparing for and migrating our College datapath. I was never in a position of not having issues addressed or lack of communication. I feel the project was a success. Hope to see you at Conference."

Amy Freeman, Business Analyst Supervisor
Pioneer Credit Recovery, Inc.

"Your Software Support Plan Is Like Car Insurance: It ain’t worth nothing till the second you need it!

As fate would have it, your Support technician, Antonio, gets the credit. In a matter of minutes, he diagnosed and fixed a concern that had been lingering in the back of my mind for some weeks. It was a client satisfaction matter that to me needed some head scratching on my part that I could not figure out a solution to. But not for Antonio...He listened, understood, recommended, and instructed me on a little tweak that will keep my client happy. It was case 41086 if you would like to pin a star on him."

Jesse Crimm. Chief Operating Officer
Medical Consumer Counseling

"I just wanted to thank Carlos for all of his help last Friday with our month end problems. He was very helpful and he got the job done in minimal time. If there was a question or problem that he did not know how to address, he promptly asked someone who could help him. Thanks to him I was able to finish my month end on Friday instead of having to wait until Monday. Once again Carlos has done a fabulous job. Thank you so much for all of your help."

Samantha Tyler
Creditors Bureau Associates-Macon

"Thank you for your visit, James. I am glad you got back safely!

You were extremely attentive and knowledgeable about your product and it is a pleasure working with someone who knows both the technical "stuff" and is familiar about the application as well. Thank you for your patience with us and Susan and I look forward to working with you when fine tuning is necessary.

As my grandparents use to say...you are a keeper!"

Kim Smith
Kross, Lieberman & Stone

"Hi there. Just wanted to give you a comment as we went through our software upgrade!

It turns out that as our upgrade was being worked on my new work was getting directed to the wrong dataset (Oops, my mistake!).

George at CRS figured it out and pointed things back in the old direction, so the two issues I was having are both now resolved. I would like to make sure your management at CR Software hears about the work being done well and expediently and I think George’s name should be mentioned. He solved this entire issue before I’ve even checked back regarding my open case. Thanks for your help and concern."

Rona Rosier
Commercial Credit Adjusters Ltd.

"Since I know that all you hear is complaints, how about a compliment! Asma does great follow through. When she gets a case, I don't have to note reminders to call support, in case they don’t call me back like with other vendors. She has some wonderful qualities. Rather than giving us a ‘whatever to get rid of them’ - which is usually-‘we can't do that,’ it is so good to hear "I don’t know, but I will find out!" With Asma, I know I will get a call back in a timely manner.

Thanks & please pass on to whoever signs off on raises!"

Peggy
Credit Systems International, Inc.

"My staff and I want to take the time to thank you and others at CRS who have been involved in our transfer to Linux. I know that this took a good deal of planning and execution on your part to get us ready and to help us after the transfer. At this point, I think that we have tackled most of the major issues. I realize that more may arise as we use the system and we will deal with them as they come. We really do appreciate the hard work that you do. Please convey this to your coworkers.

I wish all of you a happy holiday season."

Julie McDonald, Director of Operations
Affiliated Collections, Inc.

"I have been working with Francisco Bazan on this upgrade and I just want to say thank you! Francisco is awesome to work with. He is very professional and never makes you feel like a bother. He is quick to resolve problems and actually listens to his customers. He goes the extra mile necessary to get the job done! I’m one of the smaller (if not the smallest) companies and never feel unimportant. Please extend my thanks to him, and everyone else.

I have been a customer of CR Software for around 20 years and look forward to the next 20! My hats off to you! You all are wonderful!"

Kathy Coy
Elite Financial Services, Inc.

"Hi Edz: Thank you for your rapid response. Additionally I would like to comment on the support we received from Yegor regarding urgent case #52483. In general when I hear "please hold I am going to transfer you to Yegor," I can pass a sigh of relief because I know that I am about to receive the most effective, efficient and courteous level of support available. This particular case was no exception; as usual Yegor demonstrated a willingness to go above and beyond what is expected, choosing not just the easiest way out of a problem but what is best for the customer when there are multiple choices (in this case none of which could guarantee an optimal outcome.) Yegor is the guy who, when asked a question he does not know the answer to, will respond "but I will go and find out," even if for no other purpose than to satisfy a customer's curiosity. Knowledge and skills are important but adding a positive attitude and work ethic produces an asset of incredible value. Edz you should be proud to have Yegor on your team, please share our compliments with him.

Thanks,"

Paul Fine
CCA

"As we say in Dixie: I’ll give you a dollar two ninety eight for the contract of Fernando. At the moment he is being security screened on his way back to lovely Fairfax.

He was professional in every respect during his visit. He was prepared in advance and had the presence of mind to interrogate myself and one of my lead collectors as to what we really wanted to accomplish. After a couple of hours of splitting hairs and give and take, we arrived at concrete definitions. From there it was only a couple of skilled keystrokes to create what we needed.

Continuing, we began to pepper him with a half dozen or so this that and the other matters along the lines of one thing leads to another. All of which he took in stride, analyzed, and fixed on the spot. Most importantly, we established a relationship on the personal level such that I feel that there is a real person at CRS who really knows the MCC system. This condition could be a curse as we now have his personal phone number but we will be mindful to call the main number first should support be needed in the future."

Jesse Crimm
Medical Consumer Counseling

"Just wanted to drop a note of appreciation for everyone’s efforts yesterday and again this morning as you assist us in resolving our month end issue. What I personally appreciated was that CR Software efforts were not to prove or disprove whether the problem was human or system error... instead, everyone focused on fixing the problem so we could get back to normal and finish month end.

As you know month end is always critical for both our clients and our employees...paychecks depend on us being in balance. Again, we appreciate both yours and Scott’s leadership yesterday and of course Bob’s programming capability as I understand he wrote the fix."

Bob Perrin
Williams and Fudge

International Client Testimonial:

"After spending some time with your CR Software here team in Botswana, I wanted to express my appreciation and to give you feedback on their work in Botswana. Firstly I would like to appreciate the work ethic of your team and how they interacted with our team to come up with solutions and training. Initially I thought that we did not have enough time as I knew that the time difference and the jet leg will not be good for them as they will be tired. I also thought that my team will resist the change over to the new system. They worked solid for the entire 5 days, your team was successful in the training process as they also worked hard to ensure that they understand the cultural dynamics in Botswana.

On this note I would like to say that even much was achieved in the shortest period of time. Thank you."

Majakathata Jax Pheko, Managing Director
Oseg Group, Botswana, Africa

CR Software Newsletter Comment:

"Just wanted to tell you what a great article you wrote in the recent CR Newsletter issue. It was one of the best articles that I have read about both attitudes towards training and about being "the best boss".

I have read it twice.

Thanks for writing it."

Jim Finocchiaro, President
S.C. Riverside, Inc.