Record Calls: Collections Auto Dialer

In addition to the many other features incorporated into our Platinum and Titanium ORE software solutions, these products have the capability to record calls. The call recording can be used in conjunction with a collections auto dialer or with incoming calls. This feature will record entire conversations between collectors and debtors, or can be programmed or initiated to record only portions of conversations. There are many benefits to using call recording with your auto phone system, including:

Training and Increasing Collections - many agencies utilize call records to show new representatives how to properly handle certain types of calls. By having properly trained staff, the amount of money collected will increase.
Reducing Legal Liability - Unfortunately for debt collectors, disgruntled consumers often bring frivolous lawsuits against collection agencies. Having the record of a telephone conversation can many times be the difference between a quick dismissal of the case and a lengthy legal battle.
Customer Service - If your client ever has a desire to review the quality of your work, or if the client is having a dispute with the debtor about the conversations the debtor had with you, the recorded conversation comes in handy.
Quality Control - In the event that your company has collectors attending to personal business and personal calls during the shift, recording calls will dramatically reduce this. It also reduces the amount of disorderly behavior by your collectors.

Auto Phone System: Call Monitoring

In addition to call recording, you also have the ability to monitor calls in progress. The Mercury collections auto dialer allows supervisors to listen to ongoing conversations between collectors and debtors. This can be accomplished in several different modes. The auto phone system allows the supervisor to listen in without the knowledge of either party, listen in to the conversation and give audible techniques to the collector without the knowledge of the customer, or participate in conference mode and talk to each party. The monitoring feature is a great training tool for supervisors to use with new collectors.

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