1. The consolidation of tax liabilities for a single taxpayer in one location.
2. The automation of certain labor intensive processes.
3. The ability to track communication between agency staff and the taxpayer.
4. The ability to provide generation, tracking, and retention of tax liens, distress warrants, levies, or other legal documents that cause or precede a collection activity.
5. The ability to join together information from other tax systems into the collection process.
6. The ability to provide administrative tools to monitor utilization and provide audit trails.

Found in Translation

CRS worked with MSTC to implement Titanium ORE as a single collections platform for past due tax debt from multiple State of Mississippi tax systems. First, CRS worked with MSTC to analyze their business needs. During this process, CRS staff went onsite to interview key MSTC staff members and to learn about their business workflows. This was all documented, reviewed, and signed off by all stakeholders. Improvements to business processes were defined and the analysis document became the basis of the installation timeline and project plan.

Once the scope of the project was agreed upon and detailed within the project plan, the hardware and software environments were installed and the new business workflows were tested against the copy of the actual data. Before going live with the new system a pilot program was set up with a subset of the actual data to once more verify the new workflows and to allow vetting of any more changes before going live. One of the challenges for CRS during this phase was that data needed to be incorporated from multiple systems. The Titanium ORE environment lent itself very well to this challenge with its flexible, open architecture to make this step much easier than in any legacy system. CRS was onsite during the go live period to assist with additional training and to make sure that all the data converted as expected.

"One element of installation was incorporating MSTC's unique workflows into our Titanium ORE system," said Robert Holczman, Implementation Manager at CRS. "We followed the project plan which included time allocated to analyze and enhance MSTC's comprehensive business workflows. Within Titanium ORE, we were able to implement these workflows instead of having to change them based on any software limitations."

Comprehending the Comprehensive

"CR Software's Titanium ORE software program has provided our agency a comprehensive approach to the collection of tax," explained Melinda Lott, Director, Foreign Audit, MSTC. "With the Titanium ORE system, the agency provides services to the taxpayers in a more effective and efficient manner. The program incorporates collections items from all tax systems within the agency into one location, Titanium ORE. Agency staff has the ability to communicate all tax liabilities for a single taxpayer with a single phone call. The collection staff has the ability to process all collection items for a single taxpayer, at one time and in one location."

"There are many features of the Titanium ORE project that we expect to help us become better organized and more proficient in performing our work," said Lott. "CR Software staff has lent their support and expertise throughout the process of selection and implementation. Staff members gave several application presentations during the selection stage as well as the implementation stage. They continue to support our efforts working through the pains of a new project and ensuring that staff receives adequate support and training."