
In the collections industry you need all the tools you can utilize to increase your collections, to decrease your errors, to cover your agency from legal liability and to provide awesome customer service to your clients. CR Software’s Call Recording option can do all this for you in all of these areas and give you even more benefits than you imagined.
Call recording gives you the ability to record all of the calls your collectors make or you can choose to only record a portion of calls. Some agencies use it for primarily quality control purposes, others to have a recorded conversation history for payments arrangements. Yet there are many benefits that you can get with CR Software call recording.
The beauty of the CR Software call recording option is that it operates fully within and as a component of the CR Software Mercury dialer. It is entirely telephony-based. The Mercury Dialer has the ability to record collector conversations with debtors and then index these files to the debtor record in the CRS Platinum system. A browser based GUI interface allows for easy retrieval of recordings. And, the technology is available to record calls for agents or collectors who are not participating in an active predictive dialing campaign. This is done utilizing Non-Predictive agent licensing (NPA) which gives you a cost effective method for all of your staff, dialer and non-dialer, to be recorded on the same system.